VOICE AI / CONVERSATIONAL SYSTEMS VOICE SYSTEM ONLINE

Voice AI agents that answer, qualify and act.

Build real-time voice agents that understand conversations, access business context, use tools, and take action across your systems.

Build Your Voice AI ? Hear How It Works
LISTEN speech · signal UNDERSTAND intent · context ACT tools · response
LIVE CALL STREAM
LATENCY 420ms
00:00
INBOUND CALLER
WHX VOICE AGENT
[ System routing initialized... Call established ]

VOICE AI AGENT DEVELOPMENT

What can a Voice AI agent automate?

A Voice AI agent can answer calls, detect intent, retrieve customer context, qualify leads, book or reschedule appointments, update a CRM and transfer to a human. Speech-to-text, reasoning, tool calls and text-to-speech run in one controlled conversation loop.

CONVERSATIONAL INTELLIGENCE

A voice agent should do more than talk.

TRADITIONAL
USER ? QUESTION ? CHATBOT ? ANSWER
WHX VOICE AI
USER ? LISTEN ? UNDERSTAND ? REMEMBER ? REASON ? USE TOOLS ? ACT ? RESPOND

Conversation becomes powerful when AI can actually do something.

REAL-TIME VOICE LOOP

From speech to action.

SPEECH
?
SPEECH-TO-TEXT
?
UNDERSTANDING
?
AI REASONING
?
TOOL CALL
?
BUSINESS ACTION
?
TEXT-TO-SPEECH
?
VOICE RESPONSE

CONVERSATION MEMORY

Every conversation has context.

USER
?I called about my order yesterday.?
AI RETRIEVES
CUSTOMER ORDER PREVIOUS CALL ACCOUNT STATUS
AI
?I found your previous request. Let me check the latest order status.?
CONVERSATION ? MEMORY ? CUSTOMER CONTEXT ? AI REASONING

VOICE AGENT + TOOLS

Let your voice agent use the systems your team already uses.

CRM CALENDAR DATABASE ORDER SYSTEM HELPDESK PAYMENTS INTERNAL API
VOICE AGENT
CRM CALENDAR DATABASE HELPDESK
USER

Can you move my appointment to tomorrow?

AGENT
UNDERSTAND ? CHECK CALENDAR ? FIND SLOT ? UPDATE APPOINTMENT ? CONFIRM

INTERRUPTION / BARGE-IN

Conversations shouldn?t feel robotic.

AI SPEAKING...
USER INTERRUPTS ? AI STOPS ? LISTENS ? UNDERSTANDS ? RESPONDS

HUMAN HANDOFF

When the conversation needs a human, AI knows when to hand it over.

VOICE AI ? UNDERSTAND ? RISK / COMPLEXITY CHECK ? AUTO RESOLVE
VOICE AI ? HUMAN HANDOFF ? LIVE AGENT
CUSTOMER CONTEXT CONVERSATION HISTORY REASON FOR HANDOFF PREVIOUS ACTIONS

VOICE OPERATIONS

Voice operation lanes.

CUSTOMER SUPPORT

Answer questions and resolve routine requests.

SALES

Qualify leads and schedule conversations.

APPOINTMENTS

Book, reschedule and confirm appointments.

OPERATIONS

Handle repetitive phone-based workflows.

LEAD QUALIFICATION

Ask questions, collect information and route leads.

INTERNAL VOICE ASSISTANT

Help employees interact with internal systems.

VOICE OPERATIONS ? SYSTEM ONLINE CONTROL ROOM
ACTIVE CONVERSATIONSIllustrative CALLS IN PROGRESSIllustrative AI RESOLUTIONSIllustrative HUMAN HANDOFFSIllustrative
Incoming conversation

Speech recognized · Intent detected · Customer context retrieved · Tool executed · Response generated · Conversation complete

VOICE AI LIVE SYSTEM ONLINE

VOICE QUALITY

Measure every conversation, not just every call.

INTENT ACCURACY
RESPONSE QUALITY
TASK SUCCESS
CONTEXT ACCURACY
TOOL SUCCESS
HUMAN ESCALATION
CONVERSATION ? EVALUATION ? FEEDBACK ? OPTIMIZATION

REAL BUSINESS SCENARIO

Customer wants to reschedule an appointment.

STEP 01VOICE AI LISTENS ? STEP 02UNDERSTANDS INTENT ? STEP 03RETRIEVES CUSTOMER RECORD ? STEP 04CHECKS CALENDAR ? STEP 05FIND AVAILABLE TIME ? STEP 06UPDATES APPOINTMENT ? STEP 07CONFIRMS WITH CUSTOMER
CUSTOMER ? VOICE AI ? CUSTOMER DATA ? CALENDAR ? ACTION ? VOICE RESPONSE

VOICE AI FAQ

Questions on Voice AI Agents.

Our real-time voice pipeline operates with sub-800ms end-to-end speech-to-speech latency, delivering natural, conversational pacing without awkward delays.

Yes. If a caller requests a human or meets escalation criteria, the voice agent initiates a warm transfer complete with call summary and caller context delivered to your agent.

We connect directly with Twilio, SIP trunks, GoHighLevel, Vapi, and enterprise PBX systems to handle inbound customer calls and outbound campaign triggers.

Yes. Voice agents check live calendar availability, book appointments, collect lead details, and update your CRM during the active call.

Advanced noise cancellation and full-duplex interruption handling allow the agent to stop speaking immediately when interrupted and pivot naturally to the caller's new intent.

BUILD CONVERSATIONAL AI

Turn conversations into intelligent operations.

Give your customers and teams a voice interface that can understand context, use your systems, and take action.

Build Your Voice AI Talk to WHX Digital

FAQS

Voice AI

Yes, voice agents can execute tool calls during the conversation to look up or update CRM records in real-time.

Yes, by integrating with calendar APIs, agents can check availability and book meetings automatically.

Yes, the agent can be configured to transfer the call to a live representative based on specific triggers or user requests.

Yes, call transcripts and summaries are automatically pushed to your CRM via webhooks post-call.

We work with Twilio and other major SIP providers for reliable telephony routing.

Disclaimer: AI systems can produce incorrect outputs. High-impact actions may require validation, permissions or human approval. Third-party API availability can affect workflow execution.